Privacy Policy

Last updated: May 28, 2025

Besad Services LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website besadservicesllc.com or contact us for services.

1. Information We Collect

We may collect the following types of information:

• Name, email address, phone number, and address when you submit a contact or estimate form
• Service details and descriptions you provide
• Communication records (calls, texts, WhatsApp messages)
• Basic usage data (pages visited, browser type) via cookies

2. How We Use Your Information

We use the information we collect to:

• Respond to your service inquiries and schedule appointments
• Send SMS notifications related to your service request (e.g., missed call alerts, technician dispatch notifications, appointment reminders)
• Communicate updates about your job or estimate
• Improve our website and services
• Comply with legal obligations

3. SMS / Text Message Communications

By contacting Besad Services LLC by phone or by submitting our online form, you consent to receive SMS text messages from us related to your service request. These messages may include:

• Missed call notifications and callback confirmations
• Technician dispatch and arrival alerts
• Appointment reminders and service status updates
• Links to our website for scheduling or information

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any text message. For help, reply HELP.

We will never sell, share, or rent your mobile phone number to any third party for marketing purposes.

4. How We Share Your Information

We do not sell or rent your personal information. We may share it only in the following circumstances:

• With service providers who assist us in operating our business (e.g., SMS platforms, scheduling tools) under strict confidentiality agreements
• When required by law or to protect our legal rights
• With your explicit consent

5. Cookies

Our website may use cookies to enhance your browsing experience. You can disable cookies through your browser settings, though some features of the site may not function properly as a result.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your information
• Opt out of SMS communications at any time by replying STOP

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Besad Services LLC
• Jacksonville, FL
• Phone: 904-479-6747
• Website: besadservicesllc.com